Refund & Cancellation Policy

1. Try before you pay

Every account starts with a 2-month free trial and no payment is needed. This is our main protection for you: you can be sure the software suits your business before paying anything.

2. 14-day money-back guarantee

If you make your first payment and decide within 14 days that EstateSuite is not right for you, tell us and we will refund the full amount you paid. We may ask what we could have done better, but you do not need to justify your decision.

3. Monthly plans

• You can cancel at any time and your plan will not renew.
• Outside the 14-day window, we do not usually refund a month that has already started, but you keep full access until the end of that month.

4. Yearly plans

• Within the first 14 days you can have a full refund.
• Between day 15 and day 60 you can cancel and receive a pro-rata refund for the unused full months, less the yearly discount that applied.
• After day 60 we normally do not refund a yearly plan, but you keep access for the rest of the year. If your circumstances have changed seriously, contact us — we always try to be reasonable.

5. When we will always refund

• You were charged twice or paid the wrong amount by mistake.
• You paid but we were unable to activate or provide the service you paid for.
• A serious fault in the Service that we could not fix within a reasonable time prevented you from using it.

6. How to ask for a refund

Message us on WhatsApp on 0342 5306911 from the number you used to pay, with your company name and the payment screenshot. We will confirm within 2 working days.

7. How refunds are paid

Approved refunds are sent to the same Easypaisa number or account the payment came from, within 7 working days of approval. Any transfer charges levied by the payment provider are not deducted from your refund.

8. Your data after a refund or cancellation

We keep your data for 30 days after your account ends so you can change your mind or ask for an export. After that we may delete it.

9. Taxes and charges

If a government tax was added to your payment, the corresponding amount is refunded together with the price.

10. Changes to this policy

We may improve this policy, but a change will never make your rights worse for a payment you have already made.

11. Contact

Questions? Contact us on 0342 5306911 (call or WhatsApp).